New user? Start with these
Setting up a new device
Start creating content
User account settings
With the MediaCloud content management tool, you can update content on digital screens, manage background music, soundscapes and announcements, monitor devices and automate content production.
MediaCloud main view
Frequently asked questions
What contents can I add to the screens?
You can add e.g. images, videos, pdf files, content widgets, ready-made templates, web content, feeds and social media content:
FILES:
Images (jpeg, png)
All the most common video formats
Pdf files
MP3 files (SoundCube)
CONTENT WIDGETS
YLE, weather information, name days, clock, Instagram, Facebook, event calendar, weekly calendar, counters...
READY-MADE TEMPLATES:
Text templates
Price lists
RSS templates
HTML CONTENT
Web pages & other html content
Streams
FIRSTVIEW MUSIC:
Background music for the SoundCube player
Tip! Add pictures and videos in Full HD format (resolution 1920x1080) and in the same aspect ratio as the screen (aspect ratio for horizontal screens: 16:9 and 9:16 for vertical screens). In this case, the content is displayed correctly on the screen. See more tips here.
Problems with user account
Your email address serves as your username (for example, firstname.surname@yritys.fi).
You can change a new password from the user settings in the upper right corner. If you have forgotten your password, order a new password on the login page.
Screen is bacl but media player is online
Check that:
the screen is on, and the correct input/source is selected
the screen does not have a screen saver or automatic power off
all wires are fine and connected correctly. If necessary, try another HDMI cable and another HDMI port
if there is a video splitter or other devices between the media player and the screen, check that the device in between is not faulty and try to connect the media player directly to the screen with a suitable cable. If possible, try a different cable (HDMI, DVI, VGA)
content has been added to the screen
Support
Having problems? FirstView Support is open Mon to Fri from 8 am to 4 pm at support@firstview.fi and for urgent matters by phone at 050 380 7983.
In problem situations, describe the problem as precisely as possible and attach the device IDs and, for example, pictures of the problem to the e-mail, so that we can solve the problem as quickly as possible.
All devices supplied by FirstView have a 3-year devuce warranty. Please note that the device warranty does not cover possible maintenance and/or shipping costs.