FREQUENTLY ASKED QUESTIONS

You can add images, videos, pdf-files, ready-made-templates, web-content and social media content

FILES:

• Images (jpeg, png)

• All common video formats

• Pdf-files

• MP3-files (SoundCube)

READY-MADE-TEMPLATES:

• Text templates 

• Pricelists

• RSS-feeds (e.q. weather forecast and news)

• Social media (Facebook, Instagram, Twitter)

WEB/URL

• Web-pages & other HTML content

• Streams

FIRSTVIEW MUSIC

• Background music for the SoundCube media player

HINT! We recommend to use full hd resolution (1920x1080) on images and videos and to use same aspect ratio with the content and the display. Aspect ratio on landscape displays is usually 16:9 and on portrait displays 9:16. When using the same aspect ratio, the content won’t  be stretched or flattened. Read more HERE. 

Your email address is your username when logging in. You can change your password from the user settings: click the user icon on MediaCloud and open settings by clicking your name. You can also request a new password from the login page.  

1. Make sure that the media player is online so that there's a green icon showing on the MediaCloud

2. Make sure that the content isn’t paused or stopped and there’s a green play icon showing on the MediaCloud 

3. Wait a bit. It takes a couple of minutes before the new content is updated on the display

If the content doesn’t update, reboot the media player by unplugging the power supply

1. Make sure that there’s content added to the display and the content is in play mode

2. Wait a bit. It takes couple of minutes before the new content is updated on the display

3. Make sure that the media player is online so that there’s a green icon showing on the MediaCloud

If the logo is still showing, reboot the media player by unplugging the power supply.

1. Make sure that the network connection is working 

   • If you’re using wireless network WIFI, try if you can find and be able to connect to the network with your mobile phone or laptop

   • If you are using ethernet or usb network, you can try to connect the cable or the usb device to your laptop

2. After network status  is checked, reboot the media player by unplugging the power supply and check from the MediaCloud is the media player online 

3. If the media player is still offline, re-configure the network settings. Check out the instructions HERE 

NOTE! If the network information changes, the media player should be re-configured. When using displays with built-in media players, you can add and change the network information in the display settings

Please, make sure that

• • • • the display is on and there's right input/source selected

      • there isn’t screensaver or power off on on the display

      • all the cables are correctly plugged. Try with another HDMI cable and another HDMI source 

      • the adapters or splitters between the display and media player are also working if those are used. Try to connect the media player directly to the display with the HDMI cable. You can also try with DVI or VGA cables

      • that there’s content added to the display

Check from the MediaCloud that all contents are on play -mode and running with same priority. You can change the priorities by clicking from the icon

If  preview or template images aren’t showing properly, the session on the browser is outdated. Log out from the MediaCloud, clear the browser cache and then log in again.

When you aren’t updating content, remember to log out from the MediaCloud.

Our support team will help you on Mon to Fri 8 am to 4 pm, support@firstview.fi and in urgent matters you can reach us by phone +358 50 380 7983.

So that we can solve the problems as quickly as possible, please give us detailed description about the problem, send the media players ID-number and send us images of the error. 

All FirstView products have three (3) year warranty. Please note that warranty doesn't cover any maintenance or shipment costs.