Frequently asked questions

You can add images, videos, PDF files, content widgets, ready-made presentation templates, web content, feeds and social media content to the screens:

FILES:

• Images (jpeg, png)

• All common video formats

• PDF files

• MP3 files (SoundCube)
  
  

CONTENT WIDGETS

• Canva, M365, YLE, weather forecasts, name days, clock, Instagram, Facebook, event calendar, weekly calendar, counters...

PRESENTATION TEMPLATES:

• Text templates

• Price lists

• RSS templates (feeds, json)
  
  

HTML CONTENT

• Web pages & other html content

• Streams
  
  

INTERACTIVE CONTENT

• Touch screen content
  
  

SOUNDS & BACKGROUND MUSIC

• Background music from the FirstView Music library

• Nature sounds

• Audio ads and announcements

Tip! Add images and videos in Full HD (resolution 1920x1080) and in the same aspect ratio as the screen (aspect ratio for landscape screens: 16:9 and for portrait screens: 9:16). This will ensure that the content is displayed correctly on the screen. See more tips here ».

Your username is your email address (for example, firstname.lastname@company.fi).

You can change your password by clicking on your username in the upper right corner of the user icon. If you have forgotten your password, order a new password from the login page.

1. Check that the media player is online

2. Check that the content you want is on in MediaCloud

3. It will take a few minutes for the new content to update to the screen, so please wait a moment

4. If necessary, reconfigure the media player's network settings. You will need a USB stick and a computer to create the configuration file. Read the instructions here ».
   
   

If necessary, you can restart the media player by unplugging the power cord.

1. Check MediaCloud to make sure there is content on the screen

2. It will take a few minutes for new content to update to the screen, so please wait a moment

3. Check that the media player is online

If necessary, you can restart the media player by unplugging the power cord.

1. Make sure the network connection is working

   • If it is a wireless network, try test with your phone, for example, to make sure the network is found and you can connect to it

   • You can verify that the LAN network and the usb modem are working by connecting an ethernet cable or usb modem to your computer

2. If necessary, restart the media player and check in MediaCloud whether the player has a network connection

3. Reconfigure the media player's network settings. You will need a USB stick and a computer to create the configuration file. Read the instructions here ».

NOTE! If the network information changes, the media player must always be reconfigured.

Check that:

• the display is on and the correct input/source is selected

• the display is not running a screen saver or auto-off

• all cables are in good condition and connected correctly. Try a different HDMI cable and a different HDMI port

• if there is a splitter or other device between the media player and the display, check that the device in between is not faulty and try connecting the media player directly to the display with a suitable cable. If possible, try a different cable (HDMI, DVI, VGA)

• content has been added to the display

Check that your content is on. If the content is paused, check the scheduling settings and that the priority is the same as other content on the screen. You can change the priority by clicking directly on the icon.

Hacing problems? Support is open Mon-Fri 8am to 4pm at tuki@firstview.fi and in urgent matters by phone at 050 380 7983.

In case of problems, please describe the problem situation as accurately as possible and attach the device IDs and, for example, pictures of the malfunction to the email so that we can resolve the situation as quickly as possible.

All devices supplied by FirstView have a 3-year warranty. Please note that the device warranty does not cover possible maintenance and / or shipping costs.